Refund Policy

Last updated: August 31, 2026

How returns work

To explain the process, Returns are completed by mail. A free return label is included in the package, and no restocking fee is charged. Do not mail anything back without authorization.

Damaged or incorrect orders

From an order-care perspective, Products that are damaged, defective, incorrect, incomplete, or materially different from their description may be reported for review. Provide the transaction number, checkout email, an explanation, and photos or video of the product and packaging.

Refund timing

Keep in mind that After approval, the refund is returned to the original payment method and processed within 10 days. A bank or card issuer may need additional time to post the credit.

Exchange availability

In situations where this applies, An approved exchange depends on stock at the time it is processed. If the requested replacement is unavailable, we will explain the available resolution.

Eligible returns and exchanges

For transparent service details, We accept returns of defective and non-defective goods, and we accept exchanges subject to available inventory. A change of mind, personal preference, or an incorrect selection qualifies as a non-defective return.

Condition and request window

To explain the process, Only new, unused goods in original condition qualify. Original packaging, tags, accessories, and included materials must be retained, and the request must be made within 30 days after delivery.